This page describes how Sideco ensures products and services supplied conform to the Customer's specified requirements and to applicable and international codes.

Quality manual
Sideco is acting according to a quality system designed in accordance with the applicable parts of ISO 9001 standard. Internal specific procedures and instructions complete rules identified in quality manual.

Organization
Sideco have fully defined the organization and interrelations between each office.
The quality system is constantly under control by means of internal audits and management review.

Contract review
Each contract is reviewed by the area manager and when necessary by the quality manager in order to ensure that all contractual requirements are adequately defined and documented, and that any requirement differing from those in the tender has been examined and met.The contract review results are documented.
Afer satisfactory results on contract review the order data are introduced into the computer system enabling an efficient and updated job control.

Design
Design and design controls are not part of the activities carried out by sideco; if required, design activities are subcontracted to selected engineering companies, qualified to comply with the client's requirements.

Document control
All the technical documents relating to or affecting quality are reviewed and approved by the QA manager or other Via authorized personnel. Revision of documents follow the same procedure.

Purchasing
Suppliers are classified according to the following categories:

• type A suppliers approved by sideco based on quality management system approved by a third party according BS EN ISO 9000 series.
• type B supplier approved by sideco based on satisfactory results of audits carried out by QA rapresentative.
• type C supplier approved by sideco on hystorical basis.
• type D supplier indicated by client Records of the performed assessment are filed by the quality office. Supplier's performances are systematically monitored. Suppliers are selected on the basis of their ability to meet contract requirements.

All purchase orders are issued by sideco in writing and only to prequalified suppliers. Purchasing documents issued by sideco are reviewed prior to issue; revision to purchase order follow the same procedure. product identification. An identification system is applied by sideco for all material available in sideco warehouse. For materials that are produced by manufacturers according to sideco purchase order the product identification is carried out by the supplier.
In any case and at any time it is possible to correlate product relevant to job number and also the material designation, heat number and batch number, if required. activity control Activities are carried out in accordance with applicable procedures and instructions.

Monitoring and controlling activities are performed during different stages, in order to achieve and assure the required final quality. The following activities are carried out by Sideco :

• evaluation of enquiries,
• selection of suppliers,
• issue of enquiries to suppliers,
• evaluation of offers received by suppliers

Calibration
Sideco has established a complete calibration and verification programme for the measuring equipments available at sideco warehouse. All measuring equipments have an unique identification and clearly show their calibration status: this ensure that only satisfactorily verified instruments are used in operation.
The relevant documentation is reviewed by the QA manager and it is available for review. For what concerns inspection carried out at manufacturer's premises, sideco uses instruments, control and measuring equipments of suppliers, verifying in advance their calibration status.

Non conforming product
A non conformity report is issued as soon a non conformance has been discovered. At sideco warehouse there are appropriate areas, clearly identified for storage of items found out of requirements specified by the contract. Yellow and red labels are applied to materials in order to identify their status. Written procedures defines the practice followed for follow up of non conformities and customer complains.

Corrective and preventive actions
Non conformities, claims received from customer and any potential cause of non conformance of customer complains are systematically evaluated in order to investigate causes and evaluate possibility of recurrence. When necessary, corrective or preventive actions are taken. Controls are applied in order to ensure that the required actions are taken according to the instruction and within the stated limits.

Storage, handling and packaging
Storage, protection, handling and packaging are performed in order to avoid any problem and damage to the material during storage and transit.

Quality records
All the quality records are collected, clearly identified, filed and stored in such a way that it will always be possible to prove achievement of the required quality. Quality records are stored and kept in sideco. The retention time is established in minimum ten years from receipt of the order. Longer periods are established when specified by client.

Internal audits
Internal audits are performed according to a programme planned on a yearly basis, and are intended to verify all the internal offices and services. The audits are carried out by qualified personnel in accordance with written check lists.
Audit reports are part of the management review.

Training
Training is relevant to all personnel of sideco. Training programmes is
established by management on periodic basis.

Statistical techniques
Statistical evaluation is used for control of non-conformities, customer
complains and control of performances of suppliers.

Certification of approval
Sideco is certified acc. to ISO 9001 ed. 2000 by BVQI for the wholesale and distribution of tubes, flanges, plates, valves and fittings in carbon steel, low and high alloyed steel and other alloys. Expediting and inspection surveiullance services